Vehicle Breakdown and Recovery Manager

Vehicle Breakdown Recovery Manager

An opportunity has arisen for a Vehicle Recovery Manager to join our team. We are looking for someone with a friendly and positive “Can do” attitude to oversee the day-to-day operations of a busy vehicle recovery and breakdown department. You will be required to manage a team of drivers and admin staff, ensuring efficient vehicle recovery procedures are followed, and maintaining customer service standards while adhering to safety regulations.

Key responsibilities:

• To manage the day-to-day transport operations ensuring operational requirements are met with a hands-on approach.
• Responsibility for performance and review of operational procedures and risk assessments.
• Maintaining and improving department performance levels to maximise efficiency in line with departments KPI's.
• Plan, execute, review, and manage all training requirements for the breakdown and recovery Team. 
• Ensure all drivers are trained to work safely and carry out specified breakdown and recovery tasks.
• Regularly conduct annual driver assessments including performance reviews, where necessary arrange additional training.
• Manage all training requirements and ensure driver training register is maintained and reviewed annually with refresher training instigated where necessary.
• Ensure all transport department vehicle equipment is maintained and checked regularly to minimise operational downtime.

Team Management:

•             Recruiting, hiring, and training new recovery drivers.

•             Supervising and evaluating driver performance.

•             Providing feedback by effective team management, achieving positive attitudes, coaching drivers on safety procedures and excellent customer service.

•             Addressing disciplinary issues as needed.

 

 

 

Operational Efficiency:

•             Customer Service.

•             Handling customer inquiries and complaints regarding recovery services.

•             Ensuring timely communication with customers throughout the recovery process.

•             Resolving customer issues professionally and maintaining a positive customer experience.

Compliance and Safety:

•             Enforcing strict adherence to all relevant safety regulations, including loading and securing vehicles properly.

•             Investigating accidents and incidents to identify root causes and implement preventive measures.

 

Required Skills and Qualifications:

•             Leadership Abilities: Strong leadership skills to manage and motivate a team of drivers.

•             Problem-Solving Skills: Ability to quickly assess situations and make effective decisions under pressure.

•             Computer Proficiency: Familiarity with dispatch software and GPS tracking systems.

•             Valid Driver's Licence, possessing a relevant driving licence with a clean driving record.

 

Desirable requirements:

• HGV class 1 driving licence
•  CPC in Transport Management
• Extensive background in the transport industry.
• Flexibility and able to work hours as required.

If you have what we are looking for contact our HR department on 01986834724 or apply online at https://www.hammondgroup.co.uk/careers

We look forward to hearing from you.