Ford Transit Centre
Transit Service Centre at AW & D Hammond Ford
AW&D Hammond is proud to announce that they have been appointed a Ford Transit Service Centre.
At AW&D Hammond we recognise that Transit customers demand first rate after-sales support with the minimum downtime, inconvenience and expense. For the service, maintenance and repair of your Ford commercial vehicle look no further.
"Our business is to keep your business moving."
We aim to minimise the time your vehicle is off the road, whether for routine or emergency repairs. We provide a consistent level of service from our RAC accredited workshop.
To identify the service schedule and service price for your specific vehicle and to place a booking, please click on the Ford Online Service Booking link
Ford Service Pro Promise
If your van hits the rocks, your business still rolls
- While you wait servicing - Your commercial vehicle is serviced when it suits you and we respond to Epyx 1link online service booking requests within 20 minutes. You can also enjoy free wi-fi while you wait.
- Unscheduled repairs - When your commercial vehicles aren’t at work, neither are your drivers. Our priority is to get both back on the road as quickly and efficiently as possible.
- Priority treatment for urgent repairs - Initial diagnosis on urgent (vehicle off-road) repairs is carried out within two hours of arrival, with parts ordered where necessary. We aim to complete most repairs the same working day.
An alternative vehicle to help drive your business
- Alternative transport – to keep you on the move we can provide alternative transport, and we ensure there is dedicated commercial vehicle parking.
- Collection and delivery – this takes place on appointment and within a reasonable travelling time (free within 45 minutes’ drive time). We even wash your vehicle so that it looks its best.
Because your business isn’t 9-5, our business isn’t 9-5
- Extended opening hours – all sites are open at minimum 7:30am – 6:30pm Mon – Fri, 8am – 1pm Saturday plus a late night service is available for routine servicing at least on Thursdays – if you drop off by 4pm you can collect by 10am the following day.
- Ford trained technicians – ford commercial vehicle dealers have Ford trained technicians, supported by online technical information and a Ford technical hotline.
Transit – 12 Month Service IntervalMinor Service Year1,3,5,7,9 £225 Major Service Year 2,4,6,8,10 £285 |
Transit - 24 Month & Stage 6.2 IntervalCV Interim Check Year 1,3,5,7,9 £115 Major Service Year 2,4,6,8,10 £325 |
Transit Connect - 12 Month Service IntervalMinor Service Year1,3,5,7,9 £225 Major Service Year 2,4,6,8,10 £285 |
Transit Connect - 24 Month & Stage 6.2 IntervalAnnual Inspection Year 1,3,5,7,9 £115 Major Service Year 2,4,6,8,10 £285 |
Transit CourierMinor Service Year1,3,5,7,9 £225 Major Service Year 2,4,6,8,10 £355 |
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KEEPING YOUR COMMERCIAL VEHICLE AND YOUR BUSINESS HEALTHY
If vehicles stop, businesses stop. That's why we believe keeping your vehicles healthy shouldn't be an optional extra.
Introducing FORDLiive enabling smarter maintenance decisions, faster turnaround and dedicated, data-driven technical support. FORDLiive is an integrated suite of products and services designed to maximise the productive uptime of your connected Ford commercial vehicle.
This means that before your vehicle reaches the workshop your Dealer has been able to identify the required work, plus any upcoming work that might be best bundled together and agree with you the best schedule to keep your business moving. In addition, the Dealer can best plan the parts and technical support needed for the appointment to ensure the work can be completed without unnecessary delays.
But FORDLiive is more than a data service. At its heart are our FORDLiive Centres with dedicated FORDLiive Agents. They connect our Transit Service Dealers directly with the wealth of knowledge and resources of Ford to ensure that any assistance needed to secure technical advice, or the parts required to keep your vehicles on the road, achieves the fastest and highest levels of support. Working together with our Transit Service Dealers we share an unwavering focus on maximizing the uptime we deliver to our commercial vehicle customers.
STAY AHEAD WITH SMART SUPPORT
Ford Commercial Vehicles fitted with a FordPass Connect modem can now benefit from a range of smart features that keep them running at peak performance – as a business customer you have all the advantages on your side.
When permissions have been provided, we can access up to 60 days of your vehicle health status, allowing us to provide the best advice, anticipate upcoming maintenance needs and reduce turnaround times.
FORD SERVICE PRO
Ford Service Pro is Ford’s Commercial Vehicle Service Promise, committed to minimising downtime of your vehicle and expense to your business, at your convenience. Benefit from a suite of specialist capabilities including extended opening hours, same day inspection, Ford Express Service and easy to access online service booking.
FORDLIIVE CENTRES
At the heart of FORDLIIVE are FORDLIIVE Centres with dedicated Agents connecting the Transit Service Dealer network with additional expertise, resources and vehicle health data. Working together to secure technical advice or parts required to keep your vehicle on the road, we share an unwavering focus on maximising the uptime we deliver to our commercial vehicle customers.
UPTIME PRO
UptimePro is our new alert system allowing FORDLiive Agents to monitor repair progress of vehicles. UptimePro monitoring is available from the moment a vehicle requests roadside assistance all the way through to the completion of the repair. FORDLiive Agents are alerted about delays in repair progress to help us resolve any issues and expedite the repair.